faqS

ARE YOUR CANDLES MADE FRESH UPON ORDER?

Yes, as every order is customized based on your favourite scent and preferred crystal type, every single candle is made fresh on order. We do not stock pile our candles and we hand pour and handcraft every single one.

WHAT DO WE USE TO MAKE OUR CANDLES?

All our products are 100% natural with no added chemicals. We only use natural soy wax and therapeutic grade essential oils to

make  our candles. Soy wax is a natural, renewable and biodegradable compound which provides a cleaner and longer burn and

 

is better for the environment. What's more, soy wax burns longer than paraffin wax, allowing you to enjoy your favourite candle for

 

a longer period of time! We use therapeutic grade essential oils that contain no harmful nor toxic chemicals.

 

We also use 100% cotton, lead-free wicks that are free from metal compounds, allowing for a cleaner, toxic-free burn.

WHY IS THE COLOUR/ APPEARANCE OF YOUR CANDLES DIFFERENT?

Every candle is unique as we carefully select our collection of dried flowers and crystals to design the candle. Essential oils have

 

different natural colours and consistencies which may affect the candle’s physical appearance. This may cause a slight deviation

 

in colour and appearance for each candle. 

HOW LONG DO THE CANDLES BURN FOR?

Approximately 40-45 hours for the 220g glass jar and approximately 20-25 hours for the 120g tin cup.

WHAT IS THE EXPIRY OF CANDLES?

Candles don’t expire in the same way that food products do. However, they may lose their color and/or scent over time, especially

 

if not stored properly.  Usually, the fragrance oil will be the first to dissipate. In that case, your candle will still burn like normal, but it

 

will produce minimal scent. For the best results, burn these candles within 12 to 18 months of purchase.

DO I NEED TO REMOVE THE CRYSTAL FROM THE CANDLE?

The crystal(s) will be embedded in the candle. You may choose to remove it when the melt pool gets bigger before it slides into the

 

pool. Do take note that the decorative dried plants may get burnt when the melt pool gets bigger and the fire may be put out when

 

the the crystal gets too close to it. These are normal occurrences and are not dangerous. 

HOW LONG CAN I BURN THE CANDLE FOR?

Do not burn the candle for more than 4 hours at a time, never burn candle on or near anything that can catch fire. To prevent fire

 

and serious injury: burn candle within sight.

DO I NEED TO TRIM THE WICK BEFORE USE?

Before lighting your candle, always trim your wick to 5mm with a pair of sharp scissors, pair of candle wick scissors or nail clippers.

 

This helps to stop any build up on your wicks and encourages your candle to perform to it’s best, providing the cleanest burn

 

possible and an even burn. Also controlling that the flame height is at an optimum of less than 1 inch.

HOW DO I STORE MY CANDLE?

Candles are sensitive to light and temperature, you can prevent your candles from cracking and melting by storing your candles

 

in an upright position and in a cool, dry place, away from direct sunlight. Keep your candles dust free by using the lid provided with

 

your glass candle. 

CAN I BURN MY CANDLE ALL THE WAY DOWN?

Extinguish the flame if it comes too close to the holder or container. For a margin of safety, discontinue burning a candle when 2

 

inches of wax remains or ½ inch if in a container.

WHAT IS THE IDEAL AREA TO USE A SCENTED CANDLE?

For our 220g candles, it is advisable to use it in a 15-20 square meter room space. For the best experience, use this scented

 

candle in an air-conditioned room space. You may wish to use 2 or more 220g candles for larger areas like the living or dining

 

rooms.